How to transfer knowledge — keep it actionable

Information is lost by not acknowledging it is lost

I encountered a bullet point “Customer wants information from [the device]” in the wild. It was summarised there by the customer interviewer and reported as one of the results.

Solutions are varied.

You can keep the person who wrote that bullet point in the project team until end of the project.

Actionable information

Actionable information is something that tells us directly or gives us material to decide ourselves two following:

  1. Why is it important? And how important it is (presumably)?
  2. What can be done with this information?

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Aarne Leinonen

Aarne Leinonen

Radical existentialist with a humanistic vibe. Researcher of service development in organizations. Interested in customer value. Tweets @aarneleinonen