Multi-actor-network-service lifetime knowledge flow

  1. Network organization, orchestration information
  2. Strategy, the purpose of the network
  3. Inter-organizational social relationship formulation
  4. Network money flow, business value information
  5. Service implementation planning
  6. Customer value and experience planning (A)
  7. Service sales and marketing activities
  8. Service implementation
  9. Value and experience design (B)
  10. Customer information, customer relationship management
  11. Service operations, operation data flow
  12. Service monitoring
  13. Customer value and experience emergence monitoring (C)

Initiation

  • i) Service implementation capabilities of the individual actors and network as a whole that are revealed during planning (5.) and
  • ii) Customer value and experience planning (6.)

Planning

Implementation

Operation

Change

Termination

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Radical existentialist with a humanistic vibe. Researcher of service development in organizations. Interested in customer value. Tweets @aarneleinonen

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Aarne Leinonen

Aarne Leinonen

Radical existentialist with a humanistic vibe. Researcher of service development in organizations. Interested in customer value. Tweets @aarneleinonen

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